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Frequently

1. Does Student Health Services file on health insurance?

2. What Immunizations does Texas A&M require?

3. Where should a student go in the case of acute illness?

4. What if a student has a health concern after hours?

5. If a student has a medical emergency, will their parents be informed?

6. Where can a student get allergy shots?

7. Can a student get prescriptions filled?

8. Can students have their parents pay their medical charges with a credit card over the phone?

9. How can parents obtain information about a student's bill?

10. How do I get copies of my medical records?

11. What care is offered for attention-deficit disorder (ADD/ADHD)?

12. Am I able to get a class or work absence note from SHS?

1. Does Student Health Services file on health insurance?
SHS files claims for charges incurred at SHS if a student is covered by a University-sponsored plan. SHS also files non-TAMU insurance claims as a courtesy for services provided to students. There are certain limitations for non-TAMU insurance claims, so please see our insurance webpage for more information. While it is recommended that all students have health insurance, students are not required to have insurance to utilize SHS. Visit the Texas A&M Student Insurance webpage or you can call Academic HealthPlans at (877) 624-7911 for more information about TAMU insurance plans. 

2. What immunizations does Texas A&M require?
As of January 1, 2012, all students under the age of 22 are required to receive a vaccination against bacterial meningitis or meet certain criteria for declining such a vaccination before the first day of the semester. Please visit the Admissions website for more information on the Bacterial Meningitis Vaccination requirement. Some international students, medical and veterinary students, and other majors may require specific immunizations or testing. Incoming students, domestic or international, who have recently traveled (within the past five years), to a country where TB is endemic must complete a TB screening test. Student Health Services strongly recommends that every student, and their family members, review our updated list of immunizations most appropriate for the university student. To view the list of recommended immunizations, visit: Immunizations & Tuberculosis Screening.

3. Where should a student go in the case of acute illness?
SHS has staff physicians and nurse practitioners that can provide medical care in the diagnosis and treatment of short-term, acute illnesses and injuries as well as on-going health problems. Appropriate referrals are made as necessary.  If you become ill or have a medical question after business hours, you can contact Dial-A-Nurse at (979)458-8379.

4. What if a student has a health concern after hours?
The Dial-A-Nurse program is available during the week after SHS closes and 24 hours on Saturday and Sunday to advise students with non-emergency health concerns. The number can be found on the back of the student identification card. For emergencies, dial 911 and an ambulance will transport you to the nearest hospital.

5. If a student has a medical emergency, will their parents be informed?
If there is a medical emergency with a student, parents are usually notified by the TAMU Critical Incidence Response Team (CIRT) team.  Please visit the CIRT Critical Incidence Response Team website for more information.

6. Where can a student get allergy shots?
The Preventive Medicine department can provide allergy injections. Allergy injections must be ordered from an outside physician. Students can simplify the process if they have their physician complete the Prescription Allergy Injection Form and bring it with them when they come for their Allergy Consultation. See our Preventive Medicine department for more information about allergies and immunizations.

7. Can a student get prescriptions filled?
SHS has an on-site pharmacy and accepts prescriptions from outside medical providers, licensed in the United States in accordance with state and federal law.  If you have questions about your prescriptions, please contact the pharmacy at (979) 458-8292, or visit the Student Health Services Pharmacy.

8. Can students have their parents pay their medical charges with a credit card over the phone?
The preferred way to do this is to have charges transferred to the student account and pay via the Howdy Portal. For more information please contact Patient Services at (979) 458-8310.

9. How can parents obtain information about a student's bill?
Patient Services is here to assist students and parents with questions about charge inquiries.  Keep in mind that a student’s medical information, including billing, is confidential and a release may be necessary for us to discuss specific information.

10. How do I get copies of my medical records?
You can receive a copy of your medical records by completing the Medical Records Release form.  Please note that a processing fee may apply.

11. What care is offered for attention-deficit disorder (ADD/ADHD)?
Visit our Medical Clinic FAQ webpage for information on care for ADD/ADHD.

12. Am I able to get a class or work absence note from SHS?
The university views class attendance as an individual student responsibility.  Students who are requesting an excused absence are expected to uphold the Aggie Honor Code and Student Conduct Code (See Rule 24).

SHS medical providers follow Texas A&M University Student Rule 7, “Attendance”, regarding medically indicated absences from class.  According to Student Rule 7, “The Student Health Center or an off-campus medical professional can provide a medical confirmation note only if medical professionals are involved in the medical care of the student. The medical confirmation note must contain the date and time of illness and the medical professional’s confirmation of needed absence.” Students can  schedule an appointment with an SHS medical provider or a local healthcare provider to obtain a note for medically indicated absences.   Absences for routine or non-urgent health issues may or may not be considered excused by your professors.  Please refer to your course syllabi or department attendance policies.  A student can request written documentation of a visit to the health center or use the clinic walk out statement for proof of the date and time of a visit if needed.  These documents do not address the medical necessity of an appointment and may not be accepted by professors/employers as adequate documentation.